In a major upgrade to the user experience, Oracle Support has introduced a new AI-powered search feature on its support websites … This enhancement aims to make information discovery faster, smarter, and more relevant, solving one of the most common frustrations: finding the right document among millions.
Oracle Support’s new search interface is now powered by AI, providing:
- Faster Search Results: As you start typing your query, the AI intelligently predicts what you’re looking for.
- Relevant Suggestions: It offers instant access to related Knowledge Base articles, Community discussions, and Official Documentation.
- Context-Aware Results: Instead of just matching keywords, the search engine understands the intent behind your query.
- Cleaner Interface: A streamlined design shows results by category: Knowledge Base | Community | Documentation.
In the screenshot example (see above), when you search for “How to Find the Oracle BI Publisher version,” the AI doesn’t just return a random list … it shows an exact match article explaining where to find version info, depending on whether you use a standalone install or an embedded one.
Hope It Helped!
Prashant Dixit
