At the TMAE Summit on September 16-17, 2025, Katie Horn (Trademark Paralegal & IP Portfolio Manager, Thermo Fisher) will present the session, “KPI Got This: Measuring Success for Trademark Team.”
Measuring performance isn’t just for attorneys—trademark administrators need metrics, too. In today’s high-volume, high-pressure environments, key performance indicators (KPIs) help TMAs showcase their contributions, improve workflows, and align their work with firm or company goals.
In this session, Katie will discuss how TMAs can identify, track, and communicate meaningful metrics. Participants will discuss:
- The benefits of KPIs for individual performance and broader portfolio strategy
- Trademark-specific metrics like filing success rates, turnaround times, and docketing compliance
- Client- and business-centered KPIs including satisfaction scores and cost savings
- Tools that can help TMAs track and visualize their impact
- How to use KPI data to advocate for resources, training, and recognition
Learn more and register for the TMAE Summit here.
Speaker
Katie Horn, Trademark Paralegal & IP Portfolio Manager, Thermo Fisher
Katie Horn is a Trademark Paralegal and IP Portfolio Manager at Thermo Fisher Scientific Inc., where she leads worldwide trademark portfolio strategy, brand protection, and naming initiatives. With over two decades of experience spanning in-house and law firm environments—including roles at Motorola, WilmerHale, and Fish & Richardson—she brings deep operational insight and a knack for improving business processes. Katie has served on INTA’s Trademark Administrators Committee since 2022, contributing to its promotions and outreach efforts. Based in San Diego, she enjoys golfing, camping, and time with her dogs and family.
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